Doo Prime Help Center

Ready to assist anytime, anywhere

# promotions # funding # tools # trading # account

Common Problem:

Classification

Register

Real Account

How to open a real account? What account types are there? Which nationality and region are not allowed to open an account in Doo Prime? Which documents can be used for authentication?

Login

What should I do if I forget my Doo Prime User Center account password? How to change Doo Prime User Center account password? What should I do if I forget my MetaTrader account password? Can I change the registered email or mobile number in the Doo Prime User Center? Why is my Doo Prime User Center account disabled?

Demo Account

How to open a demo account? What is a demo account? How to increase funds in a demo account? Is there a time limit to use the demo account?

Deposit

How to deposit? What deposit channels does Doo Prime offer? What is the Deposit Reimbursement Policy?

Withdraw

How to withdraw funds? What funds withdrawal gateways does Doo Prime offer?

Funds Transfer

Are there any additional charges for transferring funds? Is there an amount limit for funds transferring? How long does an internal transfer take?

Cross-Currency/Payment Method For Deposit And Withdrawal

What is the "Cross-Currency/Payment Method Deposit Policy"? When do I need to pay for cross-currency withdrawals handling fees? Under what circumstances will clients be denied for cross-currency withdrawals?

Advanced Trading

How to operate partial closing in MT4? How to check product overnight interest? What is the calculation formula? What is the ratio and sequence of forced liquidation? What is a dividend? How to calculate? What is lock-up and how to collect margin when lock-up?

Forex

What currency pair products does Doo Prime offer? What are the trading hours for the currency pair market? What is the trading leverage for Doo Prime currency pairs? How is the swap or inventory fee calculated for a currency pair? When is the overnight interest charged in Europe and the United States?

Precious Metals

What precious metal products does Doo Prime offer? What is the leverage for spot gold and spot silver? How is the overnight interest on spot gold calculated? How is Margin for Precious Metals Calculated? Why do the spot gold spreads widen sometimes?

U.S. Stock CFDs

What US stock CFD products does Doo Prime offer? What is the leverage of US stock CFD products? Do US stock CFD products have dividends? Are there overnight interest for US stock CFD products? How to calculate overnight interest? When will dividends be paid for US stock CFD products?

Hong Kong Stock CFDs

What Hong Kong stock CFD products does Doo Prime offer? What is the leverage of Hong Kong stock CFD products? Is there an overnight interest for Hong Kong stock CFD products? How to calculate overnight interest? Are there any dividends for Hong Kong stock CFD products? When will the dividends of Hong Kong stock CFD products be distributed?

Commodities

Does holding a long crude oil spot order and a short crude oil futures order at the same time occupy unilateral margin? What commodities does Doo Prime offer? What is the trading leverage for Doo Prime spot crude oil products? What system does Doo Prime's crude oil spot quotes come from? What is the overnight interest on spot crude oil products?

Stock Indices

What is the minimum lot size for spot stock indices? What stock index products does Doo Prime offer? What is the leverage of a stock index?

Futures

What futures products does Doo Prime offer? What is the difference between futures on Doo Prime and futures on exchanges? What is the trading leverage for Doo Prime futures products? Is there a delivery date for Doo Prime's futures products? What is the minimum trading volume for futures?

MetaTrader 4

How can I check if my MT4/MT5 is the latest version? How to import Trading Central's indicators on the MT4/MT5 platform? How to query the historical data of MT4? How to check the email notification of MT4/MT5? Doo Prime MT4 Live 3 new server is online, how will it affect my account?

MetaTrader 5

1.1 How to install MT5 1.2 How to log in to MT5 1.3 How to set the system language of MT5 2. MT5 operation interface introduction 3.1 How to create a new order in MT5

FIX API 4.4

What is FIX API? List of trading products for FIX API 4.4 How to apply for FIX API 4.4? What is the minimum cost requirement for FIX API 4.4? How is FIX API 4.4 used?

VPS

What are the requirements to apply for a VPS trading dedicated server? How to apply for a VPS trading dedicated server? Does the VPS trading dedicated server support multiple accounts opening? How long can a VPS trading dedicated server be used for free? How many VPS trading dedicated servers can I apply for?

MAM

How to apply for MAM? How does the MAM account perform profit-sharing? Can clients set the ratio of copy trading for the main and sub-accounts? Can sub-accounts of MAM check the take-profit and stop-loss points of the main account? Can MAM accounts hide position orders?

PAMM

How to apply for a PAMM account? Can I submit a withdrawal request when my sub-account is linked with a PAMM account? Are there any restrictions on funding in with the PAMM main Account? Are there restrictions on transactions and withdrawals in PAMM sub-accounts? How does the system perform the copy trading procedure for PAMM sub-accounts?

Points Mall

What is the "Ideal Home" Points Mall? What gifts can be redeemed in the "Ideal Home" Points Mall? How to get dream value? How to exchange dream value for gifts? When is the dream value settled?

Doo Prime Swap Free Promotion

What is the Doo Prime Interest Free Program? In addition to the specified interest-free product varieties, are there any other products that adjust the overnight interest? What products are included in the precious metals referred to in the Doo Prime interest-free campaign? During the Doo Prime interest-free campaign, will crude oil be exempt from overnight interest? During the Doo Prime interest-free campaign, will futures products be exempt from overnight interest?

Can't find what you are looking for?
We are here to help!

Please leave your contact and message, we will contact you within 1 working day.

Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.

[contact-form-7 404 "Not Found"]

Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.

High Risk Trading Products Risk Disclosure

Securities, Futures, CFDs and other financial products involve high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding your initial investment could incur within a short period of time.

Past performance of an investment is not an indication of its performance in the future. Please read the compliance documents available on our website.

Please make sure you fully understand the risks of trading with the respective financial instrument before engaging in any transactions with us. You should seek independent professional advice if you do not understand the risks explained herein.

Brand and Entity Notice

We have a variety of regulated and licensed entities in different jurisdictions to provide relevant financial services. You can choose to establish business relationships with any of our entities. Please bear in mind that the entity chosen meant that your trading accounts, trading activities and funds shall be governed and regulated by its respective regulatory authority only.

Doo Prime Seychelles Limited

It is a company with the registered office address at Room B11, 1st Floor Providence Complex, Providence, Mahe, Seychelles and the company registration number is 8427202-1.

Doo Prime Seychelles Limited is a licensed securities dealer, authorized and regulated by the Seychelles Financial Services Authority (SC FSA), and the regulatory number is SD090.

Doo Prime Mauritius Limited

It is a company with the registered office address at The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, 72201 Ebene, Republic of Mauritius and the company registration number is 172054.

Doo Prime Mauritius Limited is a licensed investment dealer, authorized and regulated by the Mauritius Financial Services Commission (MU FSC), and the regulatory number is C119023907.

Doo Prime Vanuatu Limited

Doo Prime Vanuatu Limited is a licensed financial dealer, authorized and regulated by the Vanuatu Financial Services Commission (VU FSC), and the regulatory number is 700238.

Doo Insurance Broker HK Limited is a licensed insurance broker company, authorized and regulated by the Hong Kong Insurance Authority (Insurance Broker License), and the regulatory number is FB1823.

We do not offer our services to individuals or companies of certain jurisdictions, including but not limited to Afghanistan, Bosnia and Herzegovina, Burundi, Canada, Central African Republic, Chad, Congo (Brazzaville), Congo (Kinshasa), Cuba, Cyprus, Equatorial Guinea, Eritrea, Ethiopia, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong, Indonesia, Iran, Iraq, Israel, Lebanon, Liberia, Libya, Malaysia, Mali, Nicaragua, North Korea, Russia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Trinidad and Tobago, Tunisia, Turkmenistan, United Arab Emirates, United States, Venezuela, Yemen, Zimbabwe. The information and services on our website are not applicable and shall not be provided to country or jurisdiction where such distribution of information and services are contrary to the respective local statutes and regulations. Visitors from the above regions should confirm whether your decision to invest in our services is in accordance with the statutes and regulations in your country or jurisdiction before you use our services. We reserve our rights to vary, amend or discontinue our products and services at any time.

Client Notice

Any trading symbols displayed herein are for illustrative purposes only and shall not constitute any advice or recommendation by us. Any comments, statements, data, information, material or third party material (“Material”) provided on this website are for reference purposes only. The Material is used solely for the purposes of marketing communication and does not contain, and shall not be construed as investment advice and/or an investment recommendation for any transactions. While we took all reasonable efforts to ensure the accuracy and completeness of the information, we make no representations and warranties to the Material and shall not be liable for any loss, including but not limited to loss of profit, direct or indirect loss or damages for any inaccuracies and incompleteness from the information provided. You shall only use the Material for personal use and shall not reproduce, copy, redistribute and/or license the Material without our consent.

We use cookies on our websites to customize the information and experience displayed on our website according to your preferences. By accessing this website, you acknowledge that you have read and agreed to the details above and agreed to our use of cookies.

We strictly comply with all applicable laws and regulations in jurisdictions. It is your responsibility to determine and ensure that your investment meets your requirements. You undertake to bear all the consequences of your investment and trading activities.

High Risk Trading Products Risk DisclosureBrand and Entity NoticeClient Notice

Securities, Futures, CFDs and other financial products involve high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding your initial investment could incur within a short period of time.

Past performance of an investment is not an indication of its performance in the future. Please read the compliance documents available on our website.

Please make sure you fully understand the risks of trading with the respective financial instrument before engaging in any transactions with us. You should seek independent professional advice if you do not understand the risks explained herein.

We have a variety of regulated and licensed entities in different jurisdictions to provide relevant financial services. You can choose to establish business relationships with any of our entities. Please bear in mind that the entity chosen meant that your trading accounts, trading activities and funds shall be governed and regulated by its respective regulatory authority only.

Doo Prime Seychelles Limited

It is a company with the registered office address at Room B11, 1st Floor Providence Complex, Providence, Mahe, Seychelles and the company registration number is 8427202-1.

Doo Prime Seychelles Limited is a licensed securities dealer, authorized and regulated by the Seychelles Financial Services Authority (SC FSA), and the regulatory number is SD090.

Doo Prime Mauritius Limited

It is a company with the registered office address at The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, 72201 Ebene, Republic of Mauritius and the company registration number is 172054.

Doo Prime Mauritius Limited is a licensed investment dealer, authorized and regulated by the Mauritius Financial Services Commission (MU FSC), and the regulatory number is C119023907.

Doo Prime Vanuatu Limited

Doo Prime Vanuatu Limited is a licensed financial dealer, authorized and regulated by the Vanuatu Financial Services Commission (VU FSC), and the regulatory number is 700238.

Doo Insurance Broker HK Limited is a licensed insurance broker company, authorized and regulated by the Hong Kong Insurance Authority (Insurance Broker License), and the regulatory number is FB1823.

We do not offer our services to individuals or companies of certain jurisdictions, including but not limited to Afghanistan, Bosnia and Herzegovina, Burundi, Canada, Central African Republic, Chad, Congo (Brazzaville), Congo (Kinshasa), Cuba, Cyprus, Equatorial Guinea, Eritrea, Ethiopia, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong, Indonesia, Iran, Iraq, Israel, Lebanon, Liberia, Libya, Malaysia, Mali, Nicaragua, North Korea, Russia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Trinidad and Tobago, Tunisia, Turkmenistan, United Arab Emirates, United States, Venezuela, Yemen, Zimbabwe. The information and services on our website are not applicable and shall not be provided to country or jurisdiction where such distribution of information and services are contrary to the respective local statutes and regulations. Visitors from the above regions should confirm whether your decision to invest in our services is in accordance with the statutes and regulations in your country or jurisdiction before you use our services. We reserve our rights to vary, amend or discontinue our products and services at any time.

Any trading symbols displayed herein are for illustrative purposes only and shall not constitute any advice or recommendation by us. Any comments, statements, data, information, material or third party material (“Material”) provided on this website are for reference purposes only. The Material is used solely for the purposes of marketing communication and does not contain, and shall not be construed as investment advice and/or an investment recommendation for any transactions. While we took all reasonable efforts to ensure the accuracy and completeness of the information, we make no representations and warranties to the Material and shall not be liable for any loss, including but not limited to loss of profit, direct or indirect loss or damages for any inaccuracies and incompleteness from the information provided. You shall only use the Material for personal use and shall not reproduce, copy, redistribute and/or license the Material without our consent.

We use cookies on our websites to customize the information and experience displayed on our website according to your preferences. By accessing this website, you acknowledge that you have read and agreed to the details above and agreed to our use of cookies.

We strictly comply with all applicable laws and regulations in jurisdictions. It is your responsibility to determine and ensure that your investment meets your requirements. You undertake to bear all the consequences of your investment and trading activities.